One of the main disadvantages of the surcharge is the reaction customers may have. Some may think that they are not affected by the surcharge or that it is their responsibility to pay it. This Chinese Australia Phone Number List can create friction in the customer experience, and if miscommunicated, some customers may even consider going to other restaurants that don't charge a surcharge. If you add surcharges and don't follow local regulations in your area, you risk fines, closures, or other consequences. Adding supplements involves an extra level of due diligence for your restaurant to ensure it complies with local laws. How do I notify customers of the surcharge? Information about supplements can be a tricky subject because it entirely depends on where your restaurant is located and the laws pertaining to it.
Some laws clearly state how customers must be notified of the surcharge, with strict requirements such as how it must appear on the invoice. Other regions either don't have laws about this or are a little more flexible about how this information is presented. How to communicate depends on local law, but here are some ways restaurants tell their customers about the surcharge. Add a panel on the door and next to the cash desk and cash register software; Specify the surcharge as an additional item on the final invoice; Add a note on the menu explaining that the surcharge will be applied in case of card payment. The rule of thumb, however, is to always be transparent with your customers about the charges applicable to their payment method. If customers choose to pay by card, clearly state that there will be additional charges.